Our client is a world leader in the design, manufacture and installation of instrumentation used in oil and gas exploration and production.

With the continued expansion of their business, they are recruiting a highly capable Customer Support team member with the responsibility of providing technical assistance to our global customer network.

Responsibilities

To provide technical support to an international client base, distributors, users, and operators. A customer facing role that requires a broad-based technical understanding of our clients’ products, the underlying technology, and its application. To assist with technical sales and product training.

Responsibilities will include but are not limited to:

· Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.

· Learn about the products and applications, effectively support clients and users.

· Provide customer training both in-house and at customer sites.

· Working through a list of prioritised support tickets to provide an efficient and professional service to end users.

· Provide the sales team with technical support on products and applications.

Desired Skills and Experience

Essential

o Good background in maths and physics.

o Problem solving mind-set.

o Good understanding of computer systems and their wider infrastructure.

Desirable

o Experience of providing support externally to an international client base.

o Knowledge of Windows, Linux, and networking (IP / Wi-Fi / GSM / serial).

o Knowledge of programming in in a well-known language.

.

Demonstrable Character Traits

o High-level problem-solving ability.

o Logical thinker.

o Excellent communication skills, both internally and with customers.

o Proactive, self-motivated, and organised.

o A strong willingness to learn and develop.

Personal

o Energetic and self-motivated.

o Able to manage multiple priorities under pressure.

o Can work both independently or within a team.

o Persistent.

o Unbounded enthusiasm.

o Self-driven.

Additional Points that count in your favour

o Degree qualified in engineering, science, systems engineering or similar.

o Practical hobbies and personal interests will likely reflect a practical nature.

o Multilingual capability could be beneficial.